At fap555, the privacy and security of your personal information is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
Six principles that guide how fap555 handles your personal data every single day
fap555 collects only the information strictly necessary to provide our services, verify your identity, and comply with anti-money laundering obligations. We do not harvest data beyond what is genuinely required.
All data transmitted between your device and fap555 servers is protected by 256-bit SSL/TLS encryption. Payment credentials are handled exclusively by certified third-party payment processors and are never stored on our servers.
Your personal data is never sold, rented, or traded to third parties for marketing or commercial purposes. We share data only with trusted service partners who are contractually bound to the same privacy standards.
We are clear and open about every category of data we collect and every purpose for which it is used. If we need to use your data for a new purpose not covered in this policy, we will notify you and seek your consent where required.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised.
fap555 respects your right to access, correct, and in certain circumstances delete your personal data. Our support team is available 24/7 to assist with any data-related request you may have.
This Privacy Policy ("Policy") describes how fap555 ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("Player", "User", "you", "your") who access or use the fap555 website, mobile platform, games, sportsbook, and related services (collectively, "the Platform").
fap555 is committed to handling your personal data with the utmost care, integrity, and transparency. We recognise that privacy is a fundamental right, and we have designed our data practices to reflect that conviction. This Policy applies to all personal data processed by fap555 in connection with your use of the Platform, regardless of the device or method by which you access it.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between fap555 and each registered Player.
If you have any questions about this Policy or about how fap555 handles your personal data, please contact our support team at [email protected] at any time. Our team is available 24 hours a day, 7 days a week.
fap555 collects personal data through several means: directly from you when you register or interact with the Platform, automatically as you use the Platform, and in limited circumstances from trusted third-party sources. The categories of data we collect are set out below.
When you create a fap555 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and maintain your account, verify your identity, and comply with know-your-customer (KYC) and anti-money laundering (AML) obligations.
To satisfy our KYC obligations, we may request copies of government-issued photo identification (such as a National ID card, passport, or driving licence) and proof of address (such as a utility bill or bank statement). These documents are processed securely and retained only for as long as legally required.
We collect records of all deposits, withdrawals, wagers, winnings, and bonus transactions associated with your account. We also collect the mobile wallet account number or bank account details you use for transactions (e.g., your bKash or Nagad registered number). We do not store full payment credentials — these are handled by our certified payment processor partners.
When you use the Platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, session timestamps, pages visited, game activity, and clickstream data. This data helps us maintain platform security, improve performance, and detect fraudulent behaviour.
If you contact fap555 customer support, we retain records of that communication, including the content of emails, live chat transcripts, and any attachments you provide. This data is used to resolve your query and to improve our support services.
Where you use fap555's responsible gaming tools — such as setting deposit limits, requesting a time-out, or initiating self-exclusion — we record that request and the relevant parameters. This data is used exclusively to enforce your chosen restrictions and to ensure your protection as a player.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, address | Registration form |
| Verification Documents | National ID, passport, utility bill | KYC submission |
| Financial Data | bKash/Nagad number, transaction history | Deposit / withdrawal flow |
| Technical Data | IP address, device type, browser | Automatic collection |
| Communications Data | Support emails, chat transcripts | Customer support interactions |
| Responsible Gaming Data | Deposit limits, self-exclusion records | Account settings / support |
fap555 uses your personal data only for specific, clearly defined purposes. We do not use your data in any way that is incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are:
fap555 processes your personal data on the following legal grounds:
fap555 does not sell, rent, or trade your personal data. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, we share the minimum necessary financial data with our certified payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank). These partners are contractually bound to process your data solely for the purpose of completing the transaction and in accordance with strict data security standards.
To deliver casino games and live dealer experiences, the Platform integrates with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical session data (such as a pseudonymous session token) may be shared with these providers solely to enable gameplay. No personally identifiable information beyond what is technically necessary is shared.
We may use trusted third-party identity verification services to assist with KYC document checks. These partners are permitted to process your identity data only for the purpose of verification and are bound by confidentiality obligations.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of fap555, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of fap555's business assets, your personal data may be transferred to the acquiring entity. In such circumstances, we will notify affected players prior to the transfer and ensure that the receiving party is bound by privacy obligations at least equivalent to those in this Policy.
fap555 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our website. The types of cookies we use are described below.
These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security protections. These cookies cannot be disabled without breaking core Platform functionality.
We use performance cookies to collect anonymised data about how users interact with the Platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement and optimise the user experience. No personally identifiable information is collected through these cookies.
Functional cookies allow the Platform to remember your preferences — such as your chosen language settings or display preferences — to provide a more personalised experience on subsequent visits.
You can control and delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Instructions for managing cookies in common browsers are available in each browser's own help documentation.
fap555 takes the security of your personal data extremely seriously and has implemented a comprehensive range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.
fap555 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| KYC / Verification Documents | 5 years from date of verification | AML compliance requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Technical & Usage Data | 13 months from collection | Security analysis and platform improvement |
| Customer Support Communications | 3 years from last interaction | Dispute resolution and service quality |
| Responsible Gaming Records | Duration of account + 5 years | Player protection obligations |
Once a retention period has expired, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to any individual.
As a fap555 user, you have a number of rights regarding your personal data. fap555 is committed to respecting and facilitating the exercise of these rights. To make any of the requests described below, please contact our support team at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.
You have the right to request a copy of the personal data fap555 holds about you and to receive information about how it is being used.
If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances, you may request that we delete your personal data. Note that this right is subject to our legal retention obligations.
You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
The fap555 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered a fap555 account or has provided personal data through our Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The fap555 Platform integrates with a number of third-party services in order to deliver its full range of features, including game providers, payment processors, and analytics tools. While fap555 selects these partners carefully and requires them to maintain appropriate data security standards, we are not responsible for the privacy practices of third-party services.
Each third-party service provider operates under its own privacy policy. We encourage you to review the privacy policies of any payment provider (such as bKash or Nagad) or game studio (such as Pragmatic Play or Evolution Gaming) whose services you use in connection with the fap555 Platform.
fap555 does not control the content or data practices of third-party websites or services, and a reference to a third-party service in this Policy does not constitute an endorsement of that party's privacy practices.
fap555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the Platform's features. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on the Platform, at least seven days before the updated Policy takes effect.
The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fap555 processes your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock and will do our best to respond to all privacy-related enquiries promptly and thoroughly.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, 365 days a year — including public holidays and during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi national observances.
When contacting us about a data privacy matter, please include your registered account email address and a clear description of your request so that we can locate your records and respond efficiently. We will acknowledge your request within 48 hours and aim to resolve it fully within 30 days.
Your data is safe with us. Explore our games, cricket betting, and more — fully protected by fap555's industry-leading privacy standards.